In an era of near-constant technology updates, it’s hard to keep track of all the device, software, and app features. Sometimes, it feels like a guessing game of “What does this button do?”

That’s why we’ve designed the Tommy’s Express app to be simple and easy for anyone to use.

After you download the app, you can explore our wash plan options to choose your favorite. Once you sign up for a membership on the Tommy’s Express app, you are officially enrolled in TommyClub.

Perks of the Tommy’s Express car wash membership 

Once you have a car wash membership, you unlock access to the app lanes at all Tommy’s Express locations. Cross “waiting in line” and “stopping at the service window” off your to-do list.

There’s no need to pull out your phone either when pulling up to the app lane gate. 

We ask you for your vehicle’s license plate, make, and model during the sign-up process. By collecting this information, our systems can automatically scan and recognize your vehicle’s license plate upon approaching our gates. 

As this happens, our systems will link your license plate to the wash package set on your account. Then the gates will open, and you will be able to wash your vehicle by slowly pulling around and heading into the tunnel. 

For easy loading onto our conveyor belt, drive your front tires onto the belt and place your vehicle in neutral. Our conveyor belt system will do the rest of the moving for you.

Similarly, as the wash is angled downhill, once your tires maneuver off the belt, you can place your vehicle in drive again.

Get the full TommyClub membership experience

Your TommyClub experience doesn’t end at the tunnel.

If you pull around the corner of the wash exit, you will have full access to our free vacuum and mat washing stations*. Here you can clean the inside of your ride and toss out your garbage.

Tommy’s Express is known for washing vehicles in three minutes or less. Our license plate reading technology and TommyClub app lanes significantly contribute to our fast car processing rate.  

Don’t dabble with difficulty. Try our TommyClub membership at your nearest Tommy’s Express Car Wash location.

Feel free to contact our Guest Services department if you have questions about our memberships.

*At participating locations only.

The post How does a TommyClub membership work through the app? appeared first on Tommy's Express Car Wash.

Welcome to TommyClub! We’re excited that you downloaded our app and love your ride as much as we love washing it. Are you looking for a way to update your TommyClub account?   

You can always manage all your account details right inside the app. It’s easy to access to all things account-related. 

Currently, the app is the single point of entry to log in to your account. We do not offer a login through our website. But you never know what’s to come!  

Using the Tommy’s Express app

You can view and manage all your memberships and subscriptions on the Tommy’s Express Car Wash app. 

After downloading and opening the app, you’ll see a prompt for you to either login or sign up. From here, you’ll be able to log in to Tommy’s Express and your TommyClub account. Next: 

1. Enter the email address associated with your account.
2. The app will recognize your email and send a 5-digit code to your email and your phone.
3. Enter the code into the app.

And just like that, all access for Tommy’s Express Car Wash app is at your fingertips!

If you already have the Tommy’s Express app, make sure to keep it updated to experience our most recent releases and features. We’re always making improvements and updates. Stay tuned! 

If you ever have any questions about your account, visit our help section on our website to see the frequently asked questions and answers. If you can’t find your answer online, feel free to reach out to our amazing Guest Services team. Or ask a team member at one of our locations near you.  

We’re always happy to help! 

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It’s happening. Your garage is already a little cramped fitting two cars, but now the kids are growing up, and they’re eyeing your vehicles and starting to want their own. 

The thought of having to maintain more cars can be stressful. They’ll all need oil changes, gas, tire replacements, and of course, car washes. 

So why not let TommyClub take some stress off your shoulders? 

Guests often ask if we offer multiple-vehicle memberships, and we do offer a multiple-vehicle discount with our exclusive Family Plan. 

Just to be clear: Every car that goes through the wash must have its own membership. The unlimited plans apply to each individual car (since we scan your license plate and read your make and model), so it’s not possible to share one unlimited plan with multiple cars. However, we do offer the Family Plan as a thank-you for washing with us! 

A membership plan that’s right for you

If you’re juggling multiple cars and want to save on your subscriptions, look no further than the TommyClub Family Plan! 

Each membership after your second vehicle will receive a $5 discount. 

Again, it is essential to note that each vehicle will have its own individual monthly wash membership, which will be renewed automatically each month. Because of this, if you receive or purchase a code for a free or discounted first month, that code is good for only one vehicle of your choosing and is not valid for the entire account. 

However, you can still have multiple vehicles on one account. 

And even better, you can choose to have all memberships on the same credit card, making payments simple and easy. 

By using My Garage on the Tommy’s Express app, you’re able to add and manage your vehicles and their separate memberships, as well as monitor their payment plans and billing dates. To add a new vehicle to My Garage: 

1. Tap the navigation lines in the top right-hand corner.
2. Tap My Garage.
3. Scroll to the bottom of the screen and tap the “+” button that says Add Another Car?
4. If you haven’t yet added any vehicles, tap the “+” button below the empty garage.
5. Fill out the vehicle information form entirely. Make sure your license plate is accurate!
6. Tap Next.
7. Select the Unlimited or PayPerWash plan you’d like, and tap Next.
8. Review and complete your purchase.

Car wash discounts have never been this rewarding!

Consolidate business billing for company fleets

Do you manage a company fleet for your business? Tommy’s Express offers the option to consolidate your individual car wash plans into one single source for billing for your finance department.

Our fleet program also offers discounted volume wash prices to businesses and organizations with multiple vehicles. The more the fleet washes, the more you save! 

Visit your favorite Tommy’s Express for a fresh, professional look for your company fleet and your garage at home.  

For additional support with your fleet or Family Plan, feel free to reach out to us on Facebook or visit our FAQ section.

The post Does each car need its own membership? appeared first on Tommy's Express Car Wash.

One of our guests’ favorite services at Tommy’s Express is joining TommyClub.  

Why?  

Because it lets them wash exactly how they want. 

Once you download our app and complete your registration, you are officially a TommyClub member. Welcome! We’re glad you’re here. 

Next, it’s up to each guest to decide what type of TommyClub car wash membership they want to have.  

The great debate: Unlimited vs. PayPerWash

Some guests prefer an Unlimited TommyClub membership.

They love to roll through the wash on their daily work commute, after a dusty day on some back roads, or at the end of a long road trip. There’s something so refreshing about a car wash and getting extra clean after being on the road. 

The best part? Unlimited really means unlimited. There’s no cap on how many times guests can wash per week or per month. Wash around your area at any Tommy’s Express location. 

On the other hand, PayPerWash users really love the flexibility of only paying for each wash. Once they link their card in the app, they can set it and forget it. The license plate readers in the app lane scan their vehicle, approve the wash, and they’re off and running. It’s contactless payments at its finest! 

Every wash package can choose Unlimited or PayPerWash

Everyone has a favorite Tommy’s Express car wash package. It really is all about how each guest wants to wash. 

Our car wash menu includes QUALITY, SUPER, ULTIMATE, or WORKS packages. The easiest way to manage your membership is inside our app. With every option, you can choose either an Unlimited or PayPerWash car wash membership.  

The WORKS is our top wash package. For car lovers, we always recommend the WORKS to keep your vehicle clean, shiny, and looking its best. The more you wash with the WORKS, the better it protects your car investment. Think of it as preventative maintenance.  

We want to make it as easy as possible for guests to wash exactly how they want. It’s up to you! 

Tommy’s Express prices vary by each site and can be found on our locations page. Find your favorite and check out their car wash menu. 

Join TommyClub today for the best car washing experience! 

For full details on each wash package, read our terms and conditions. Unlimited memberships are for personal vehicles only. Our fleet program is available for single-source billing for businesses.

The post What is TommyClub? appeared first on Tommy's Express Car Wash.

Looking to upgrade wash plans? You can change your subscription immediately! 

For around $5 more a month (that’s less than a latte!), you can upgrade to the next level Tommy’s Express car wash package and receive even more bang for your buck. 

The WORKS leads the charge as our most popular choice for guests. 

Why should I upgrade my wash plan?

When you visit Tommy’s Express, it’s a car wash experience like no other. 

We use specialized, innovative wash equipment and advanced systems for the best wash possible – and we’re constantly making improvements. Add in our free vacuums and floor mat washers* (as well as detail kits!), and it’s easy to complete the clean. Your car interior deserves to sparkle just as much as the outside! 

It just feels right to ride in a clean car. 

To help you elevate your car wash, the Tommy’s Express wash plan menu offers a plethora of car wash packages.  

You may want a different wash package at different times of the year. For instance, maybe you started out at the QUALITY package for the basic exterior wash, but in the winter, you really want to upgrade and add an underbody flush. It’s essential in climates that use lots of road chemicals, sand, or salt.

Or, in sunny climates, you might want to protect your vehicle from UV rays, pollen, and road grit with Rainbow Coat. The WORKS unlimited car wash plan is the best protector – it also includes our Ceramic Body Wax®, which fills in microscopic irregularities in your clearcoat and paint. The more you use the WORKS, the better it maintains your vehicle. 

We offer the best wash experiences for multiple wash plans, which is reflected in our Tommy’s Express prices.

Changing your subscription

When you upgrade, you’ll receive a pro-rated charge which will be based on your original billing date. No need to wait until your next billing date to get the wash you want now! 

You can also easily change your plan to meet your financial needs. 

If you’re looking to downgrade your car wash plan, there are two options: You can either downgrade immediately (however, this does not provide a refund) or choose to have your downgrade begin on your next billing date.  

So, unless you need to downgrade to a different car wash package ASAP, you don’t have to worry about losing the remaining time of the subscription you already paid for. Plus, you can always return to a better wash plan once you’re ready!   

To change your Tommy’s Express subscription:

1. Open the Tommy’s Express app on your device.
2. Tap the three navigation lines in the upper left-hand corner.
3. Tap My Garage
4. Tap on the vehicle you want to change.
5. Tap the Edit Wash Plan.
6. Select your new plan.
7. Tap Confirm.

For a more in-depth video on the subscription-changing process, watch the brief tutorial below.

If you have any more questions regarding your unlimited car wash subscription or changing your plan, contact our Guest Services department.  

*At participating locations only.

The post How does upgrading affect billing? appeared first on Tommy's Express Car Wash.

Kick summer off right.  

The sun’s shining, the kids are out of school, and everyone is checking items off the summer bucket list. 

Weekly ice cream cones are a must. Bonus points if you can find a small local shop to support. 

Finding a body of water is also required. Hanging at the beach or pool, tubing down a river, or cruising around a lake on a boat simply screams summertime. 

From playgrounds and parks to zoo visits and lemonade stands, there’s a lot of hustle and bustle around town in the summer.  

Grab a monthly car wash membership this summer

Treat your car to the lovin’ it deserves.  

A monthly car wash membership is the perfect choice for the summer months when you want that shiny clean feeling (and need to vacuum up piles of sand and Goldfish crumbs). 

When driving between garage sales or heading to a grill-out, find a Tommy’s Express car wash near you and swing through. 

Joining TommyClub allows you to wash UNLIMITED all summer long to keep that shine going. When we say unlimited car washes, we mean it! Wash every single day of the week if you want.  

Summer road trips often equate to a colorful windshield display of dead bugs. With an unlimited wash plan, you can run through the wash every day to keep the bugs at bay.    

And bonus: Use the app to manage your garage of cars. Mom, dad, and teen drivers can share one family car wash plan for a convenient, simple option. 

Join TommyClub today at the window

Joining TommyClub is easy.  

Ask at the cashier window to join, provide your card information and phone number, and they’ll help walk you through the steps. 

You can have your account up and ready to go before you even exit the wash.  

It’s a simple way to join for unlimited car washes this summer. You can manage all your subscription details right inside the app. It’s one less item to check off your list. 

Here’s to a fantastic summer filled with hammocks and hiking, sunshine and sidewalk chalk, campfires and s’mores, and fireworks and cold drinks. Cheers! 

The post Savor the rituals of summer appeared first on Tommy's Express Car Wash.

We love having you be part of TommyClub® here at Tommy’s Express! We hope your experience has been excellent. If you bought a new vehicle or received new plates, you probably wonder, “Can I transfer my subscription?” 

The answer is yes! Here are the resources and information you need to make your transfer quick, easy, and simple. 

Video tutorial to transfer TommyClub subscription

Here is a step-by-step tutorial on how to transfer your subscription: 

Steps to transfer your TommyClub membership:

1. Open the Tommy’s Express app on your smart phone. 

2. Tap the three navigation lines in the top left-hand corner. 

3. Tap My Garage 

4. Tap on the vehicle you need to change 

5. Tap “Transfer plan to another vehicle” on the bottom left. 

6. Select or add the vehicle you’d like to transfer the plan to. 

7. Tap Continue 

8. Confirm your transfer and continue washing with your new ride! 

That’s all it takes. No phone calls, no hassle, so you can keep your clean routine going uninterrupted. 

Please NOTE: You can only transfer your subscription once every 30 days. If you have the same plate but need to update the vehicle, this can be done under the “edit vehicle” tab. If the plate is changing, this is when you would complete a subscription transfer. 

We’re always looking for ways to improve our monthly car wash membership. We’d love to hear from you if you have any feedback or suggestions! Talking with our guests is one of the best parts of our day. Reach out to us on Facebook or give feedback at your local Tommy’s Express.

Thank you for choosing Tommy’s Express! 

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If you need to update payment information for your Tommy’s Express membership, we make it easy TommyClub inside our app.

Watch this brief tutorial video about how to change your credit card and update your account.  

Short and sweet is our #1 motto. 

Finding answers to your account questions should be intuitive. We’re here to help you get the answers you need when you want them. 

Looking to update payment information now?

You can also follow these seven simple steps: 

1. Open the Tommy’s Express App to edit your TommyClub membership.
2. Tap the three-line account symbol in the upper left-hand corner.
3. Tap “Billing.”
4. Tap the Credit Card field at the top of the page, then hit the “Edit” button.
5. Enter your new card information.
6. Tap “Update Card” at the bottom of the screen.
7. Wash often.

If you ever need to change payment info, refer back to this page or take a screenshot to save it on your phone. 

We want to make it simple and hassle-free to change your membership.  

The account is yours, after all.  

If you have any other questions about your account, feel free to ask at your favorite Tommy’s Express, or contact our Guest Services team.

We’re happy to help so you can get back on the road, and love your ride!

The post I have a new credit/debit card; how do I update my account? appeared first on Tommy's Express Car Wash.

We are always striving to make TommyClub easy to use for everyone.  

We offer both a month-to-month Unlimited membership option as well as a PayPerWash option so you can choose how often you wash. 

With the Unlimited plan, you are only billed month-to-month, not annually – there are no long-term contracts. A monthly car wash membership is the perfect way to keep your vehicle in its best shape. 

PayPerWash is exactly as it sounds – you’re only charged per wash. No monthly or annual fees for this option. 

Download our app today. You can create an account, manage your wash plan, change payment preferences, and sign up for deals and discounts.  

With both Unlimited and PayPerWash, you can take the App lane, skipping the cashier window and making your day a little bit smoother. 

We love seeing our guests ride through the wash with a smile on their face. 

All the important details

Keeping that sparkle and shine is easy.

Your membership will auto-renew each month on the same billing date.

If you’d like, cancel or change your car wash subscription at any time. Once canceled, you can continue washing through the end of your paid wash cycle. 

If you need help with your account, check out our commonly asked questions about TommyClub. 

If there’s anything else we can help with, feel free to ask at your favorite Tommy’s Express, or contact our Guest Services department. We’re happy to help! 

The post Is a TommyClub membership month-to-month? appeared first on Tommy's Express Car Wash.

Hey, we get it. You want to claim your free month of washing and the steps to get there seem long. Adding a credit card in the Tommy’s Express app is one more line on your to-do list. 

A monthly car wash membership is worth it, though!

Skipping the line and washing an unlimited number of times per month gets you where you want to be faster and (the best part!) with a clean, shiny ride. No matter the weather – the spring thaw, slushy winter weather, dust and dirt – you can run your vehicle through the wash and keep it looking its best. 

Like any other subscription (i.e., Netflix, Spotify, Amazon Prime, etc.), a form of payment is needed to join TommyClub, so we ask for a credit card. This step also helps avoid fraud. To validate your account, we have to make sure you’re legit!

To make it easy on you, all unlimited membership transactions are billed on a monthly schedule. You can update or cancel your membership at any time in the app. We try to make it as simple as possible to control your information. 

How to change card info in the Tommy’s Express app  

Our team is regularly asked how to update a payment for TommyClub. What’s awesome about TommyClub is that you don’t have to call, email, print and mail a form, or donate a kidney to change a tiny piece of information. You can do it all yourself in the app!

We don’t add extra barriers or create hoops for you to jump through. Just log in and update as needed. Our goal is to make your Tommy’s Car Wash payment the easiest it can be. 

There are legal requirements we have to abide by, but trust us when we say we’re always working to improve our app for the best possible guest experience.  

Have a suggestion? Send us a message through the app! 

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